The Fryer Book Group provides retail, e-commerce and consumer brand consulting and advisory services that deliver growth and enhance profitability.
Perhaps the biggest way that The Fryer Book Group influences its clients is through relentless focus on customer experience. Talking about a great experience is one thing, but we’ve dedicated our careers to crafting customer-focused, enriching experiences for the most detail-oriented and demanding companies. It’s these experiences that allow our clients to not only establish brand sentiment with their customers, but to build habit-driven, sticky businesses that thrive on loyalty and return customer activity. Put simply, we make it easy for customers to do business with you. Don’t leave this to chance: let us help.
Retail is in the midst of unprecedented transformation, and it will be for the foreseeable future. Too many businesses are being forced to shut their doors or accept less than stellar results because they’ve come to believe that in the age of Amazon they can’t compete. Nothing could be further from the truth. Our team has grown up in retail, spending decades in this environment helping some of the best and brightest retail businesses establish themselves for the long run while generating billions of dollars of incremental revenue.
The Fryer Book Group combines an incredible depth of experience with a trusted leadership skill set to help you effectively and fully implement a winning strategy regardless of where you are in your business’s growth. Give us a shout to see how we can help you navigate these waters.
The Strategy and Customer Experience functions get all the attention, but it’s operational excellence that really makes things happen. Without seamless fulfillment and back-end operations, your front-end retail experience is nothing more than a pretty face. We help businesses establish best-in-class operational capabilities and practices that keep their companies running smoothly and set the foundation for future growth.
Adapting and executing a best-in-class strategy is only half the battle when creating a customer-focused retail business. Back-end operations are the unsung heroes of successful retail companies by providing margin savings that flow directly to the bottom line. Without seamlessly designed systems and flawless execution, even the best strategies will be wasted. Quite often, it’s the little details that exist outside of the spotlight that determine whether your business will sink or swim. Our team has spent decades operating with a relentless focus on the little details that will deliver big results for your business. Get in touch with us to learn how we can revolutionize your operations.